Introduction to Self Service Portal
What is Self Service Portal?
Soffid Console provides the Self Service Portal, that portal is designed to helpwhere the end-users tocan consult or change their credentials, request theirfor needs,new andpermissions onor the other handaccess to relieveapplications, manage their profile or launch applications. All from a single point of entry.
The work of the service desk and admintrators administrator-users ofis onereduced partwith ofthis their work.functionality. So, automatizing business processes those goalSgoals could be reached.
Soffid allows youadministrator users to configure the access to the different options depending on the end-users roles defined to use Soffid. In this way, end-users will be able to access to the Self Service Portal to manage their own requirements always depending on the defined business processes.
Screen overview
Brief description of each option
My tasks
My tasks display all the tasks in which the user is involved, like a supervisor, manager, o person how has to approve or deny that task.
My request
My requests display all the processes or workflows that the user will be able to run, and the option that allows to the user consults the requests status.
The Query request status displays all the processes that the user initiated, and allows to the user consults all the information about the workflow.
Process Search
That functionality allows to users search for processes initiated or requested by themselves. Here the users will be able to consult all the information related to the processes and their status and if there are any pending tasks to be completed.
Administrator users will be able to consult all the information about all the processes which have been executed by any user.
My Applications
My applications display all the corporate applications and third-party applications as well to which the user has permissions to connect. Those applications have to be configured into Soffid Console
The password vault folder will be displayed as well. At this folder the users will be able to find the shared accounts on the Soffid vault folder, and will be able to save their personal accounts.
My Accounts
My Accounts display all the personal user accounts registered into Soffid Console and with which the user will log into the target system.
My OTP devices
My OTP devices display all the OTP devices configured by the user, and allows to the user config new ones.
My Profile
My Profile allows to end-users config their own profile, update the user info and preferences, change the password and recovery questions.