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Introduction to Self Service Portal

What is Self Service Portal?

Soffid Console provides the Self Service Portal, that portal is designed to help the end-users to request their needs, and on the other hand to relieve the service desk and admintrators users of one part of their work. So, automatizing business processes those goalS could be reached.

Soffid allows you to configure the access to the different options depending on the end-users roles defined to use Soffid. In this way, end-users will be able to access to the Self Service Portal to manage their own requirements always depending on the defined business processes.

Screen overview

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Brief description of each option

My tasks

My tasks display all the tasks in which the user is involved, like a supervisor, manager, o person how has to approve or deny that task. 

My request

My requests display all the processes that the user will be able to run, and the option that allows to the user to consult the requests status.

That functionality allows to users search for processes launched or requested by themselves. Here the users will be able to consult all the information related to the processes and their status and if there are any pending tasks to be completed.

Administrator users will be able to consult all the information about all the processes, which have been executed by any user.

My Applications

My applications display all the corporate applications and third-party applications as well to which the user has permissions to connect. Those applications have to be configured into Soffid Console

The password vault folder will be displayed as well. At this folder the users will be able to find the shared accounts on the Soffid vault folder, and will be able to save their personal accounts.

My Accounts

My Accounts display all the personal user accounts registered into Soffid Console and with which the user will log into the target system.

My OTP devices

My OTP devices display all the OTP devices configured by the user, and allows to the user config new ones.

 

 

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