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Issues

Definition

The Issues screen provides a tool to manage all issues and allows you to perform the operations available for each type of task. The actions to be performed will depend on each kind of task.

Screen overview

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  1. Issue policies : where the issues are configured
  2. Issues : list all issues
  3. My issues : issues started by a user or the user has pending an acction
  4. Pages related to the different issues:
    1. User 
    2. Accounts 
    3. Network intelligence 
    4. Agents 
    5. Sync server monitoring 
    6. Hosts 
    7. Scheduled jobs 
    8. My OTP devices 
    9. PAM rules 
    10. Roles 
    11. Segregation of duties 

Standard attributes

Header:

  • Issue number:  an incremental number to identify the issue.
  • Requester: owner of this issue.
  • Issue type: issue type defined by Soffid.
  • Description: a brief description of the issue.
  • Times: number of times the issue has been repeated.
  • Status:  possible task status. There are three available statuses:
    • New
    • Acknowledged
    • Solved

Details

  • Account: account affected by the issue
  • Actor: owner of this issue.
  • Users: users involved in the issue.
  • Created on: date of creation.
  • Aknowledged on: date on which it was marked as acknowledged
  • Solved on: date on which it was marked as solved

Actions.

  • Actions log: each of the actions that have been carried out on the issue
  • Modified on: date of last modification.
  • Modified by: last user that modified the issue.

Other attributes depending on the issue type.

  • Percentage of failed login
  • Human confidence metric
  • System
  • OTP divice
  • Exception
  • Risk
  • Role grant
  • PAM Rule
  • jobName
  • Country
  • loginName
  • Hosts
  • Breached email
  • Data breach
  • Breah description
  • Created by

Actions

Table actions

Query buttons" Allows you to query accounts through different search systems, Quick and Advanced.
"Table filter" It allows you to filter a column in the table based on the results loaded in it.
Download CSV file Allows you to download a CSV file with the issues data.
Bulk actions

When selecting multiple issues, this option allows you to perform one of the following actions:

  • Send custom email
  • Add comment
  • Acknowledge
  • Solve issue
View

Allows you to add or remove columns to the table.

It is also possible to change the order of the columns.

Detail actions

Expand all Displays all the attributes of the different blocks.
Collapse all Hide all attributes of the different blocks.
"Types of views" Change the view type: Classic view, Modern view, Compact design.
Close Allows you to quit without applying any changes.
Acknowledge

Allows you to check as acknowledged.
Solve issue

Allows you to mark as solved the issue.
Send custom email Allows you to send a custom email to one recipient.
Add comments Allows you to append a new comment to the Action logs.
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Unlock account If you click this option, Soffil will unlock the account.

Look affected accounts

If you click this option, Soffil will lock affected accounts. 

Disable user

If you click this option, Soffid will disable the user.
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Acknowledge

To confirm that the issue is being handled

Send custom email

To send a custom mail

Merge users

If you click this option, Soffid will allow you to merge the identities by selecting the data of each of them.

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Add comment

To add a comment in the Actions log
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Unlock account If you click this option, Soffil will unlock the account.

Look affected accounts

If you click this option, Soffil will lock affected accounts. 
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Unlock account If you click this option, Soffil will unlock the account.

Look affected accounts

If you click this option, Soffil will lock affected accounts. 

Disable user

If you click this option, Soffid will disable the user.

Lock affected host

If you click this option, Soffid will lock the affected host.

Unlock host

If you click this option, Soffid will unlock the host.
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Unlock account If you click this option, Soffil will unlock the account.

Look affected accounts

If you click this option, Soffil will lock affected accounts. 

Disable user

If you click this option, Soffid will disable the user.

Lock affected host

If you click this option, Soffid will lock the affected host.

Unlock host

If you click this option, Soffid will unlock the host.
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Unlock account If you click this option, Soffil will unlock the account.

Look affected accounts

If you click this option, Soffil will lock affected accounts. 

Disable user

If you click this option, Soffid will disable the user.

Lock affected host

If you click this option, Soffid will lock the affected host.

Unlock host

If you click this option, Soffid will unlock the host.
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Unlock account If you click this option, Soffil will unlock the account.

Look affected accounts

If you click this option, Soffil will lock affected accounts. 

Disable user

If you click this option, Soffid will disable the user.

Lock affected host

If you click this option, Soffid will lock the affected host.

Unlock host

If you click this option, Soffid will unlock the host.
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Unlock account If you click this option, Soffil will unlock the account.

Look affected accounts

If you click this option, Soffil will lock affected accounts. 

Disable user

If you click this option, Soffid will disable the user.

Lock affected host

If you click this option, Soffid will lock the affected host.

Unlock host

If you click this option, Soffid will unlock the host.
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Unlock account If you click this option, Soffil will unlock the account.

Look affected accounts

If you click this option, Soffil will lock affected accounts. 

Disable user

If you click this option, Soffid will disable the user.

Lock affected host

If you click this option, Soffid will lock the affected host.

Unlock host

If you click this option, Soffid will unlock the host.
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Unlock account If you click this option, Soffil will unlock the account.

Look affected accounts

If you click this option, Soffil will lock affected accounts. 

Disable user

If you click this option, Soffid will disable the user.
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Unlock account If you click this option, Soffil will unlock the account.

Look affected accounts

If you click this option, Soffil will lock affected accounts. 

Disable user

If you click this option, Soffid will disable the user.
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Unlock account If you click this option, Soffil will unlock the account.

Look affected accounts

If you click this option, Soffil will lock affected accounts. 

Disable user

If you click this option, Soffid will disable the user.

Lock affected host

If you click this option, Soffid will lock the affected host.

Unlock host

If you click this option, Soffid will unlock the host.
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Disable user

If you click this option, Soffid will disable the user.


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