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My issues

Description

Screen overview

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Standard attributes

  • Issue type: issue list defined by Soffid.
  • Description: a brief description of the issue.
  • Status:  possible task status. There are three available statuses:
    • New
    • Acknowledged
    • Solved
  • Created on: date of creation

Actions

Definition

Soffid provides a tool to manage all issues and allows you to perform the operations available for each type of task. The actions to be performed will depend on each kind of task.

You can find this functionality in the following path:

Main Menu > Administration > Monitoring and reporting > Issues

Screen Overview

Issues

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  1. User
  2. Accounts

Standard attributes

  • Issue number:  an incremental number to identify the issue.
  • Created on: date of creation.
  • Issue type: issue list defined by Soffid.
  • Description: a brief description of the issue.
  • Times: number of times the issue has been repeated.
  • Status:  possible task status. There are three available statuses:
    • New
    • Acknowledged
    • Solved
  • Exception: Error occurred
  • jobName
  • Actor: owner of this issue.
  • Actions log: each of the actions that have been carried out on the issue.

Actions

Issues query action

Download CSV file Allows you to download a CSV file with the issue data.

Add or remove columns

Allows you to show and hide columns in the table. You can also set the order in which the columns will be displayed. The selected columns and order will be saved for the next time Soffid displays the page. 

Issue detail

Close Allows you to quit without applying any changes.
Acknowledge

Allows you to check as Acknowledged
Solve issue

Allows you to mark as solved the issue.
Send custom email Allows you to send a custom email to one recipient.
Add Comments Allows you to add comments to the Action logs.
account-created
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Unlock account If you click this option, Soffil will unlock the account.

Look affected accounts

 If you click this option, Soffil will lock affected accounts. 

Disable user

If you click this option, Soffid will disable the user.
disconnected-system
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discovered-host
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discovered-system
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duplicated-user
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Mege users

If you click this option, Soffid will allow you to merge the identities by selecting the data of each of them.

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failed-job
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enabled-account-on-disabled-user
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Unlock account If you click this option, Soffil will unlock the account.

Look affected accounts

 If you click this option, Soffil will lock affected accounts. 
global-failed-login
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integration-errors
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locked-account
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Unlock account If you click this option, Soffil will unlock the account.

Look affected accounts

 If you click this option, Soffil will lock affected accounts. 

Disable user

If you click this option, Soffid will disable the user.

Lock affected host

If you click this option, Soffid will lock the affected host.

Unlock host

If you click this option, Soffid will unlock the host.
login-different-country
💻 Image

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Unlock account If you click this option, Soffil will unlock the account.

Look affected accounts

 If you click this option, Soffil will lock affected accounts. 

Disable user

If you click this option, Soffid will disable the user.

Lock affected host

If you click this option, Soffid will lock the affected host.

Unlock host

If you click this option, Soffid will unlock the host.
login-from-new-device
💻 Image

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Unlock account If you click this option, Soffil will unlock the account.

Look affected accounts

 If you click this option, Soffil will lock affected accounts. 

Disable user

If you click this option, Soffid will disable the user.

Lock affected host

If you click this option, Soffid will lock the affected host.

Unlock host

If you click this option, Soffid will unlock the host.
login-not-recognized
💻 Image

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Unlock account If you click this option, Soffil will unlock the account.

Look affected accounts

 If you click this option, Soffil will lock affected accounts. 

Disable user

If you click this option, Soffid will disable the user.

Lock affected host

If you click this option, Soffid will lock the affected host.

Unlock host

If you click this option, Soffid will unlock the host.
otp-failures
💻 Image

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Unlock account If you click this option, Soffil will unlock the account.

Look affected accounts

 If you click this option, Soffil will lock affected accounts. 

Disable user

If you click this option, Soffid will disable the user.

Lock affected host

If you click this option, Soffid will lock the affected host.

Unlock host

If you click this option, Soffid will unlock the host.
pam-violation
💻 Image

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Unlock account If you click this option, Soffil will unlock the account.

Look affected accounts

 If you click this option, Soffil will lock affected accounts. 

Disable user

If you click this option, Soffid will disable the user.

Lock affected host

If you click this option, Soffid will lock the affected host.

Unlock host

If you click this option, Soffid will unlock the host.
password-changed
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permissions-granted
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Unlock account If you click this option, Soffil will unlock the account.

Look affected accounts

 If you click this option, Soffil will lock affected accounts. 

Disable user

If you click this option, Soffid will disable the user.
risk-increase
💻 Image

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Unlock account If you click this option, Soffil will unlock the account.

Look affected accounts

 If you click this option, Soffil will lock affected accounts. 

Disable user

If you click this option, Soffid will disable the user.
robot-login
💻 Image

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Unlock account If you click this option, Soffil will unlock the account.

Look affected accounts

 If you click this option, Soffil will lock affected accounts. 

Disable user

If you click this option, Soffid will disable the user.

Lock affected host

If you click this option, Soffid will lock the affected host.

Unlock host

If you click this option, Soffid will unlock the host.
security-exception
💻 Image

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Disable user

If you click this option, Soffid will disable the user.

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