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Issues

Definition

Soffid provides a tool to manage all issues and allows you to perform the operations available for each type of task. The actions to be performed will depend on each kind of task.

You can find this functionality in the following path:

Main Menu > Administration > Monitoring and reporting > Issues


Screen Overview

Issues

image-1691074240103.png

  1. User
  2. Accounts

Standard attributes

  • Issue number:  an incremental number to identify the issue.
  • Created on: date of creation.
  • Issue type: issue list defined by Soffid.
  • Description: a brief description of the issue.
  • Times: number of times the issue has been repeated.
  • Status:  possible task status. There are three available statuses:
    • New
    • Acknowledged
    • Solved
  • Exception: Error occurred
  • jobName
  • Actor: owner of this issue.
  • Actions log: each of the actions that have been carried out on the issue.

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