Skip to main content

Introduction to Password Recovery

What is Password Recovery?

Password recovery is an addon provides by Soffid. This addon allows to the end-users revover their passwords. 

Soffid provides the funtionality that allows to config the password recovery depending on the bussiness needs and using different technical solutions. The current available options are the following:

  • Email recovery
  • Questions and Answers recovery
  • OTP recovery
  • SMS recovery

Use cases

Email recovery

When usersan wantend-user wants to retrieverecover theirhis passwords,password theywith the email recovery method, Soffid will send an email to the end-user with a PIN code to recover his password.

The end-user must haveenter completedthe theirPIN code and, if it is rigth, Soffid will display a window to write the new password.

 

Questions and Answers recovery

When an end-user wants to recover his password with the Questions and Answers recovery method, Soffid will display a window to answer the questions andconfigured answerspreviously onby the end-user in the self service portal. 

If the systemanswers doesare notrigth, requireSoffid it,will whendisplay a window to write the new password.

Remember, it will be mandatory to config the Questions and Answers in the Self service portal to use this recovery method. In other case, an error will be displayed and the end-user startswill have to contact with an administrator user.

 

OTP recovery

When an end-user wants to recover his session,password hewith canthe completeOTP recovery method, Soffid will display a windows to enter the PIN code..........................................................................

The end-user must enterthe pin code and, if it is rigth, Soffid will display a window to write the new password.

Remember, it will be mandatory to config an OTP device in the Self service portal to use this recovery method. In other case, an error will be displayed and the end-user will have to contact with an administrator user.

SMS recovery

When an end-user wants to recover his profile.password Also,with hethe canSMS addrecovery andmethod, deleteSoffid questions.sends an SMS to the end-user with a PIN code to recover his password.

The end-user must to write the pin code and, if it is rigth, Soffid display a window to write the new password.

 

 

xx

Fill in Recovery password questions and answers

The following video shows how to fill in the questions and answers to revover the password.

&&TODO&& HAcer video version 3

Soffid Console

&&TODO&& HAcer video version 3

End-users could recover their passwors through the Soffid Console.

ESSO

End-users could recover their passwords using ESSO.

 

 

Back to top