Introduction to Password Recovery

What is Password Recovery?

Password recovery is an addon provides by Soffid. This addon allows to the end-users revover their passwords. 

Soffid provides the funtionality that allows to config the password recovery depending on the bussiness needs and using different technical solutions.

When users want to retrieve their passwords, they must have completed their questions and answers on the self service portal. If the system does not require it, when the user starts his session, he can complete it in his profile. Also, he can add and delete questions.

Fill in Recovery password questions and answers

The following video shows how to fill in the questions and answers to revover the password.

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Soffid Console

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End-users could recover their passwors through the Soffid Console.

ESSO

End-users could recover their passwords using ESSO.