Issues Definition The Issues screen provides a tool to manage all issues and allows you to perform the operations available for each type of task. The actions to be performed will depend on each kind of task. Screen overview Related objects Issue policies : where the issues are configured Issues : list all issues My issues : issues started by a user or the user has pending an acction Pages related to the different issues: User   Accounts   Network intelligence   Agents   Sync server monitoring   Hosts   Scheduled jobs   My OTP devices   PAM rules   Roles   Segregation of duties   Standard attributes Header: Issue number :  an incremental number to identify the issue. Requester : owner of this issue. Issue type : issue type defined by Soffid. Description : a brief description of the issue. Times : number of times the issue has been repeated. Status :  possible task status. There are three available statuses: New Acknowledged Solved Details Account : account affected by the issue Actor : owner of this issue. Users : users involved in the issue. Created on : date of creation. Aknowledged on : date on which it was marked as acknowledged Solved on : date on which it was marked as solved Actions. Actions log : each of the actions that have been carried out on the issue Modified on : date of last modification. Modified by : last user that modified the issue. Other attributes depending on the issue type. Percentage of failed login Human confidence metric System OTP divice Exception Risk Role grant PAM Rule jobName Country loginName Hosts Breached email Data breach Breah description Created by Actions Table actions "Query buttons" Allows you to query accounts through different search systems,  Quick and Advanced . "Table filter" It allows you to filter a column in the table based on the results loaded in it. Download CS V file Allows you to download a CSV file with the issues data. Bulk actions When selecting multiple issues, this option allows you to perform one of the following actions: Send custom email Add comment Acknowledge Solve issue View Allows you to add or remove columns to the table. It is also possible to change the order of the columns. Detail actions Expand all Displays all the attributes of the different blocks. Collapse all Hide all attributes of the different blocks. "Types of views" Change the view type: Classic view, Modern view, Compact design. Close Allows you to quit without applying any changes. Acknowledge Allows you to check as acknowledged. Solve issue Allows you to mark as solved the issue. Send custom email Allows you to send a custom email to one recipient. Add comments Allows you to append a new comment to the Action logs. account-created 💻 Image Unlock account If you click this option, Soffil will unlock the account. Look affected accounts If you click this option, Soffil will lock affected accounts.  Disable user If you click this option, Soffid will disable the user. disconnected-system 💻 Image discovered-host 💻 Image discovered-system 💻 Image duplicated-user 💻 Image   Acknowledge To confirm that the issue is being handled Send custom email To send a custom mail Merge users If you click this option, Soffid will allow you to merge the identities by selecting the data of each of them. 💻 Image Add comment To add a comment in the Actions log failed-job 💻 Image enabled-account-on-disabled-user 💻 Image Unlock account If you click this option, Soffil will unlock the account. Look affected accounts If you click this option, Soffil will lock affected accounts.  global-failed-login 💻 Image integration-errors 💻 Image locked-account 💻 Image Unlock account If you click this option, Soffil will unlock the account. Look affected accounts If you click this option, Soffil will lock affected accounts.  Disable user If you click this option, Soffid will disable the user. Lock affected host If you click this option, Soffid will lock the affected host. Unlock host If you click this option, Soffid will unlock the host. login-different-country 💻 Image Unlock account If you click this option, Soffil will unlock the account. Look affected accounts If you click this option, Soffil will lock affected accounts.  Disable user If you click this option, Soffid will disable the user. Lock affected host If you click this option, Soffid will lock the affected host. Unlock host If you click this option, Soffid will unlock the host. login-from-new-device 💻 Image Unlock account If you click this option, Soffil will unlock the account. Look affected accounts If you click this option, Soffil will lock affected accounts.  Disable user If you click this option, Soffid will disable the user. Lock affected host If you click this option, Soffid will lock the affected host. Unlock host If you click this option, Soffid will unlock the host. login-not-recognized 💻 Image Unlock account If you click this option, Soffil will unlock the account. Look affected accounts If you click this option, Soffil will lock affected accounts.  Disable user If you click this option, Soffid will disable the user. Lock affected host If you click this option, Soffid will lock the affected host. Unlock host If you click this option, Soffid will unlock the host. otp-failures 💻 Image Unlock account If you click this option, Soffil will unlock the account. Look affected accounts If you click this option, Soffil will lock affected accounts.  Disable user If you click this option, Soffid will disable the user. Lock affected host If you click this option, Soffid will lock the affected host. Unlock host If you click this option, Soffid will unlock the host. pam-violation 💻 Image Unlock account If you click this option, Soffil will unlock the account. Look affected accounts If you click this option, Soffil will lock affected accounts.  Disable user If you click this option, Soffid will disable the user. Lock affected host If you click this option, Soffid will lock the affected host. Unlock host If you click this option, Soffid will unlock the host. password-changed 💻 Image permissions-granted 💻 Image Unlock account If you click this option, Soffil will unlock the account. Look affected accounts If you click this option, Soffil will lock affected accounts.  Disable user If you click this option, Soffid will disable the user. risk-increase 💻 Image Unlock account If you click this option, Soffil will unlock the account. Look affected accounts If you click this option, Soffil will lock affected accounts.  Disable user If you click this option, Soffid will disable the user. robot-login 💻 Image Unlock account If you click this option, Soffil will unlock the account. Look affected accounts If you click this option, Soffil will lock affected accounts.  Disable user If you click this option, Soffid will disable the user. Lock affected host If you click this option, Soffid will lock the affected host. Unlock host If you click this option, Soffid will unlock the host. security-exception 💻 Image Disable user If you click this option, Soffid will disable the user.