# Issue Actions

## Actions

#### Issues query action

<table border="1" id="bkmrk-query-allows-to-sear-0" style="width: 100%;"><tbody><tr><td style="width: 20.0123%;">**Download CSV file**</td><td style="width: 79.963%;">Allows you to download a CSV file with the issue data.</td></tr><tr><td style="width: 20.0123%;">**Add or remove columns**

</td><td style="width: 79.963%;">Allows you to show and hide columns in the table. You can also set the order in which the columns will be displayed. The selected columns and order will be saved for the next time Soffid displays the page.

</td></tr></tbody></table>

#### Issue detail

<table border="1" id="bkmrk-apply-changes-allows" style="width: 99.7531%; height: 59.2px;"><tbody><tr style="height: 29.6px;"><td style="width: 20.1972%; height: 29.6px;">**Close**</td><td style="width: 79.778%; height: 29.6px;">Allows you to quit without applying any changes.</td></tr><tr><td style="width: 20.1972%;">**Acknowledge**</td><td style="width: 79.778%;"><span style="background-color: #ffffff;">Allows you to check as Acknowledged</span>

</td></tr><tr style="height: 29.6px;"><td style="width: 20.1972%; height: 29.6px;">**Solve issue**</td><td style="width: 79.778%; height: 29.6px;">Allows you to mark as solved the issue.

</td></tr><tr><td style="width: 20.1972%;">**Send custom email**</td><td style="width: 79.778%;">Allows you to send a custom email to one recipient.</td></tr><tr><td style="width: 20.1972%;">**Add Comments**</td><td style="width: 79.778%;">Allows you to add comments to the Action logs.</td></tr></tbody></table>

##### account-created

<details id="bkmrk-%F0%9F%92%BB-image-%C2%A0"><summary>💻 Image</summary>

[![image-1691073560305.png](https://bookstack.soffid.com/uploads/images/gallery/2023-08/scaled-1680-/image-1691073560305.png)](https://bookstack.soffid.com/uploads/images/gallery/2023-08/image-1691073560305.png)

</details>
<table border="1" id="bkmrk--5" style="width: 100%;"><tbody><tr><td style="width: 25.2101%;">**Unlock account**</td><td style="width: 74.7652%;">If you click this option, Soffil will unlock the account.</td></tr><tr><td style="width: 25.2101%;">**Look affected accounts**

</td><td style="width: 74.7652%;"> If you click this option, Soffil will lock affected accounts.

</td></tr><tr><td style="width: 25.2101%;">**Disable user**

</td><td style="width: 74.7652%;">If you click this option, Soffid will disable the user.

</td></tr></tbody></table>

##### disconnected-system

<details id="bkmrk-%F0%9F%92%BB-image"><summary>💻 Image</summary>

[![image-1691505347878.png](https://bookstack.soffid.com/uploads/images/gallery/2023-08/scaled-1680-/image-1691505347878.png)](https://bookstack.soffid.com/uploads/images/gallery/2023-08/image-1691505347878.png)

</details>
##### discovered-host

<details id="bkmrk-"><summary>💻 Image</summary>

[![image-1695972298817.png](https://bookstack.soffid.com/uploads/images/gallery/2023-09/scaled-1680-/image-1695972298817.png)](https://bookstack.soffid.com/uploads/images/gallery/2023-09/image-1695972298817.png)

</details>##### discovered-system

<details id="bkmrk-%F0%9F%92%BB-image-%C2%A0-4"><summary>💻 Image</summary>

</details>##### duplicated-user

<details id="bkmrk--1"><summary>💻 Image</summary>

[![image-1691406809609.png](https://bookstack.soffid.com/uploads/images/gallery/2023-08/scaled-1680-/image-1691406809609.png)](https://bookstack.soffid.com/uploads/images/gallery/2023-08/image-1691406809609.png)

</details>
<table border="1" id="bkmrk-mege-users-if-you-cl" style="width: 100%;"><tbody><tr><td style="width: 20.0123%;">**Mege users**

</td><td style="width: 79.963%;">If you click this option, Soffid will allow you to merge the identities by selecting the data of each of them.

<details><summary>💻 Image</summary>

[![image-1691406880979.png](https://bookstack.soffid.com/uploads/images/gallery/2023-08/scaled-1680-/image-1691406880979.png)](https://bookstack.soffid.com/uploads/images/gallery/2023-08/image-1691406880979.png)

</details></td></tr></tbody></table>

##### failed-job

<details id="bkmrk-%F0%9F%92%BB-image-%C2%A0-0"><summary>💻 Image</summary>

[![image-1691073883011.png](https://bookstack.soffid.com/uploads/images/gallery/2023-08/scaled-1680-/image-1691073883011.png)](https://bookstack.soffid.com/uploads/images/gallery/2023-08/image-1691073883011.png)

</details>##### enabled-account-on-disabled-user

<details id="bkmrk--3"><summary>💻 Image</summary>

[![image-1695972326375.png](https://bookstack.soffid.com/uploads/images/gallery/2023-09/scaled-1680-/image-1695972326375.png)](https://bookstack.soffid.com/uploads/images/gallery/2023-09/image-1695972326375.png)

</details><table border="1" id="bkmrk-unlock-account-if-yo" style="width: 100%;"><tbody><tr><td style="width: 25.2101%;">**Unlock account**</td><td style="width: 74.7652%;">If you click this option, Soffil will unlock the account.</td></tr><tr><td style="width: 25.2101%;">**Look affected accounts**

</td><td style="width: 74.7652%;"> If you click this option, Soffil will lock affected accounts.

</td></tr></tbody></table>

##### global-failed-login

<details id="bkmrk-%F0%9F%92%BB-image-%C2%A0-1"><summary>💻 Image</summary>

[![image-1691074786904.png](https://bookstack.soffid.com/uploads/images/gallery/2023-08/scaled-1680-/image-1691074786904.png)](https://bookstack.soffid.com/uploads/images/gallery/2023-08/image-1691074786904.png)

</details>##### integration-errors

<details id="bkmrk-%F0%9F%92%BB-image-%C2%A0-2"><summary>💻 Image</summary>

[![image-1691074818620.png](https://bookstack.soffid.com/uploads/images/gallery/2023-08/scaled-1680-/image-1691074818620.png)](https://bookstack.soffid.com/uploads/images/gallery/2023-08/image-1691074818620.png)

</details>##### locked-account

<details id="bkmrk-%F0%9F%92%BB-image-%C2%A0-3"><summary>💻 Image</summary>

[![image-1691412483843.png](https://bookstack.soffid.com/uploads/images/gallery/2023-08/scaled-1680-/image-1691412483843.png)](https://bookstack.soffid.com/uploads/images/gallery/2023-08/image-1691412483843.png)

</details>
<table border="1" id="bkmrk-unlock-account-if-yo-0" style="width: 100%;"><tbody><tr><td style="width: 25.205%;">**Unlock account**</td><td style="width: 74.7703%;">If you click this option, Soffil will unlock the account.</td></tr><tr><td style="width: 25.205%;">**Look affected accounts**

</td><td style="width: 74.7703%;"> If you click this option, Soffil will lock affected accounts.

</td></tr><tr><td style="width: 25.205%;">**Disable user**

</td><td style="width: 74.7703%;">If you click this option, Soffid will disable the user.

</td></tr><tr><td style="width: 25.205%;">**Lock affected host**

</td><td style="width: 74.7703%;">If you click this option, Soffid will lock the affected host.

</td></tr><tr><td style="width: 25.205%;">**Unlock host**

</td><td style="width: 74.7703%;">If you click this option, Soffid will unlock the host.

</td></tr></tbody></table>

##### login-different-country

<details id="bkmrk-%F0%9F%92%BB-image-0"><summary>💻 Image</summary>

[![image-1696239831327.png](https://bookstack.soffid.com/uploads/images/gallery/2023-10/scaled-1680-/image-1696239831327.png)](https://bookstack.soffid.com/uploads/images/gallery/2023-10/image-1696239831327.png)

</details><table border="1" id="bkmrk-unlock-account-if-yo-1" style="width: 100%;"><tbody><tr><td style="width: 25.205%;">**Unlock account**</td><td style="width: 74.7703%;">If you click this option, Soffil will unlock the account.</td></tr><tr><td style="width: 25.205%;">**Look affected accounts**

</td><td style="width: 74.7703%;"> If you click this option, Soffil will lock affected accounts.

</td></tr><tr><td style="width: 25.205%;">**Disable user**

</td><td style="width: 74.7703%;">If you click this option, Soffid will disable the user.

</td></tr><tr><td style="width: 25.205%;">**Lock affected host**

</td><td style="width: 74.7703%;">If you click this option, Soffid will lock the affected host.

</td></tr><tr><td style="width: 25.205%;">**Unlock host**

</td><td style="width: 74.7703%;">If you click this option, Soffid will unlock the host.

</td></tr></tbody></table>

##### login-from-new-device

<details id="bkmrk-%F0%9F%92%BB-image-%C2%A0-5"><summary>💻 Image</summary>

[![image-1691074846496.png](https://bookstack.soffid.com/uploads/images/gallery/2023-08/scaled-1680-/image-1691074846496.png)](https://bookstack.soffid.com/uploads/images/gallery/2023-08/image-1691074846496.png)

</details><table border="1" id="bkmrk--8" style="width: 100%;"><tbody><tr><td style="width: 25.2101%;">**Unlock account**</td><td style="width: 74.7652%;">If you click this option, Soffil will unlock the account.</td></tr><tr><td style="width: 25.2101%;">**Look affected accounts**

</td><td style="width: 74.7652%;"> If you click this option, Soffil will lock affected accounts.

</td></tr><tr><td style="width: 25.2101%;">**Disable user**

</td><td style="width: 74.7652%;">If you click this option, Soffid will disable the user.

</td></tr><tr><td style="width: 25.2101%;">**Lock affected host**

</td><td style="width: 74.7652%;">If you click this option, Soffid will lock the affected host.

</td></tr><tr><td style="width: 25.2101%;">**Unlock host**

</td><td style="width: 74.7652%;">If you click this option, Soffid will unlock the host.

</td></tr></tbody></table>

##### login-not-recognized

<details id="bkmrk-%F0%9F%92%BB-image-%C2%A0-6"><summary>💻 Image</summary>

[![image-1691074918985.png](https://bookstack.soffid.com/uploads/images/gallery/2023-08/scaled-1680-/image-1691074918985.png)](https://bookstack.soffid.com/uploads/images/gallery/2023-08/image-1691074918985.png)

</details><table border="1" id="bkmrk--9" style="width: 100%;"><tbody><tr><td style="width: 25.2101%;">**Unlock account**</td><td style="width: 74.7652%;">If you click this option, Soffil will unlock the account.</td></tr><tr><td style="width: 25.2101%;">**Look affected accounts**

</td><td style="width: 74.7652%;"> If you click this option, Soffil will lock affected accounts.

</td></tr><tr><td style="width: 25.2101%;">**Disable user**

</td><td style="width: 74.7652%;">If you click this option, Soffid will disable the user.

</td></tr><tr><td style="width: 25.2101%;">**Lock affected host**

</td><td style="width: 74.7652%;">If you click this option, Soffid will lock the affected host.

</td></tr><tr><td style="width: 25.2101%;">**Unlock host**

</td><td style="width: 74.7652%;">If you click this option, Soffid will unlock the host.

</td></tr></tbody></table>

##### otp-failures

<details id="bkmrk-%F0%9F%92%BB-image-%C2%A0-7"><summary>💻 Image</summary>

[![image-1691074948199.png](https://bookstack.soffid.com/uploads/images/gallery/2023-08/scaled-1680-/image-1691074948199.png)](https://bookstack.soffid.com/uploads/images/gallery/2023-08/image-1691074948199.png)

</details><table border="1" id="bkmrk--10" style="width: 100%;"><tbody><tr><td style="width: 25.2101%;">**Unlock account**</td><td style="width: 74.7652%;">If you click this option, Soffil will unlock the account.</td></tr><tr><td style="width: 25.2101%;">**Look affected accounts**

</td><td style="width: 74.7652%;"> If you click this option, Soffil will lock affected accounts.

</td></tr><tr><td style="width: 25.2101%;">**Disable user**

</td><td style="width: 74.7652%;">If you click this option, Soffid will disable the user.

</td></tr><tr><td style="width: 25.2101%;">**Lock affected host**

</td><td style="width: 74.7652%;">If you click this option, Soffid will lock the affected host.

</td></tr><tr><td style="width: 25.2101%;">**Unlock host**

</td><td style="width: 74.7652%;">If you click this option, Soffid will unlock the host.

</td></tr></tbody></table>

##### pam-violation

<details id="bkmrk-%F0%9F%92%BB-image-%C2%A0-8"><summary>💻 Image</summary>

[![image-1691404894434.png](https://bookstack.soffid.com/uploads/images/gallery/2023-08/scaled-1680-/image-1691404894434.png)](https://bookstack.soffid.com/uploads/images/gallery/2023-08/image-1691404894434.png)

</details><table border="1" id="bkmrk--11" style="width: 100%;"><tbody><tr><td style="width: 25.2101%;">**Unlock account**</td><td style="width: 74.7652%;">If you click this option, Soffil will unlock the account.</td></tr><tr><td style="width: 25.2101%;">**Look affected accounts**

</td><td style="width: 74.7652%;"> If you click this option, Soffil will lock affected accounts.

</td></tr><tr><td style="width: 25.2101%;">**Disable user**

</td><td style="width: 74.7652%;">If you click this option, Soffid will disable the user.

</td></tr><tr><td style="width: 25.2101%;">**Lock affected host**

</td><td style="width: 74.7652%;">If you click this option, Soffid will lock the affected host.

</td></tr><tr><td style="width: 25.2101%;">**Unlock host**

</td><td style="width: 74.7652%;">If you click this option, Soffid will unlock the host.

</td></tr></tbody></table>

##### password-changed

<details id="bkmrk-%F0%9F%92%BB-image-%C2%A0-9"><summary>💻 Image</summary>

</details>##### permissions-granted

<details id="bkmrk-%F0%9F%92%BB-image-1"><summary>💻 Image</summary>

[![image-1691075044973.png](https://bookstack.soffid.com/uploads/images/gallery/2023-08/scaled-1680-/image-1691075044973.png)](https://bookstack.soffid.com/uploads/images/gallery/2023-08/image-1691075044973.png)

</details><table border="1" id="bkmrk--12" style="width: 100%;"><tbody><tr><td style="width: 25.2101%;">**Unlock account**</td><td style="width: 74.7652%;">If you click this option, Soffil will unlock the account.</td></tr><tr><td style="width: 25.2101%;">**Look affected accounts**

</td><td style="width: 74.7652%;"> If you click this option, Soffil will lock affected accounts.

</td></tr><tr><td style="width: 25.2101%;">**Disable user**

</td><td style="width: 74.7652%;">If you click this option, Soffid will disable the user.

</td></tr></tbody></table>

##### risk-increase

<details id="bkmrk-%F0%9F%92%BB-image-%C2%A0-10"><summary>💻 Image</summary>

[![image-1691678367280.png](https://bookstack.soffid.com/uploads/images/gallery/2023-08/scaled-1680-/image-1691678367280.png)](https://bookstack.soffid.com/uploads/images/gallery/2023-08/image-1691678367280.png)

</details><table border="1" id="bkmrk--13" style="width: 100%;"><tbody><tr><td style="width: 25.2101%;">**Unlock account**</td><td style="width: 74.7652%;">If you click this option, Soffil will unlock the account.</td></tr><tr><td style="width: 25.2101%;">**Look affected accounts**

</td><td style="width: 74.7652%;"> If you click this option, Soffil will lock affected accounts.

</td></tr><tr><td style="width: 25.2101%;">**Disable user**

</td><td style="width: 74.7652%;">If you click this option, Soffid will disable the user.

</td></tr></tbody></table>

##### robot-login

<details id="bkmrk-%F0%9F%92%BB-image-%C2%A0-11"><summary>💻 Image</summary>

[![image-1696240262391.png](https://bookstack.soffid.com/uploads/images/gallery/2023-10/scaled-1680-/image-1696240262391.png)](https://bookstack.soffid.com/uploads/images/gallery/2023-10/image-1696240262391.png)

</details><table border="1" id="bkmrk--14" style="width: 100%;"><tbody><tr><td style="width: 25.2101%;">**Unlock account**</td><td style="width: 74.7652%;">If you click this option, Soffil will unlock the account.</td></tr><tr><td style="width: 25.2101%;">**Look affected accounts**

</td><td style="width: 74.7652%;"> If you click this option, Soffil will lock affected accounts.

</td></tr><tr><td style="width: 25.2101%;">**Disable user**

</td><td style="width: 74.7652%;">If you click this option, Soffid will disable the user.

</td></tr><tr><td style="width: 25.2101%;">**Lock affected host**

</td><td style="width: 74.7652%;">If you click this option, Soffid will lock the affected host.

</td></tr><tr><td style="width: 25.2101%;">**Unlock host**

</td><td style="width: 74.7652%;">If you click this option, Soffid will unlock the host.

</td></tr></tbody></table>

##### security-exception

<details id="bkmrk-%F0%9F%92%BB-image-%C2%A0-12"><summary>💻 Image</summary>

[![image-1691140940313.png](https://bookstack.soffid.com/uploads/images/gallery/2023-08/scaled-1680-/image-1691140940313.png)](https://bookstack.soffid.com/uploads/images/gallery/2023-08/image-1691140940313.png)

</details><table border="1" id="bkmrk--15" style="width: 100%;"><tbody><tr><td style="width: 25.2101%;">**Disable user**

</td><td style="width: 74.7652%;">If you click this option, Soffid will disable the user.

</td></tr></tbody></table>