Cannot retrieve password for account ... ... Error Description Cannot retrieve the password for the account ... ...   Screen overview Log es.caib.seycon.ng.exception.InternalErrorException: Cannot retrieve password for account MV - pgarcia - Ubuntu 2 --> Connect Grant Account at com.soffid.iam.service.PamSessionServiceImpl.createJumpServerSession(PamSessionServiceImpl.java:189) at com.soffid.iam.service.PamSessionServiceImpl.handleCreateCustomJumpServerSession(PamSessionServiceImpl.java:802) at com.soffid.iam.service.PamSessionServiceImpl.handleCreateJumpServerSession(PamSessionServiceImpl.java:144) at com.soffid.iam.addon.admin.ServiceMetricsInterceptor.invoke(ServiceMetricsInterceptor.java:36) at com.soffid.iam.service.ejb.PamSessionServiceBean.createJumpServerSession(PamSessionServiceBean.java:77) ... 76 more Throws exception javax.ejb.EJBException: es.caib.seycon.ng.exception.InternalErrorException: Cannot retrieve password for account MV - pgarcia - Ubuntu 2 --> Connect Grant Account at com.soffid.iam.service.ejb.PamSessionServiceBean.createJumpServerSession(PamSessionServiceBean.java:84) ... 57 more Throws exception javax.ejb.EJBException: The bean encountered a non-application exception; nested exception is: javax.ejb.EJBException: es.caib.seycon.ng.exception.InternalErrorException: Cannot retrieve password for account MV - pgarcia - Ubuntu 2 --> Connect Grant Account at com.soffid.iam.web.vault.LaunchHelper.launchPamAccount(LaunchHelper.java:69) at com.soffid.iam.web.vault.LaunchHelper.launchAccount(LaunchHelper.java:60) at com.soffid.iam.web.account.VaultHandler.launch(VaultHandler.java:649) at com.soffid.iam.web.interp.RefInterpreter.exec(RefInterpreter.java:75) ... 48 more Throws exception org.zkoss.zk.ui.UiException: javax.ejb.EJBException: The bean encountered a non-application exception; nested exception is: javax.ejb.EJBException: es.caib.seycon.ng.exception.InternalErrorException: Cannot retrieve password for account MV - pgarcia - Ubuntu 2 --> Connect Grant Account at com.soffid.iam.web.interp.RefInterpreter.exec(RefInterpreter.java:101) at com.soffid.addons.xacml.pep.XACMLFilter.doFilter(XACMLFilter.java:210) at es.caib.bpm.filters.WorkflowInterceptor.doFilter(WorkflowInterceptor.java:183) at com.soffid.iam.filter.TenantFilter.doFilter(TenantFilter.java:79) How to solve it You need to set the password to this account