# Cannot retrieve password for account ... ...

## Error

### Description

Cannot retrieve the password for the account ... ...

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[![image-1701165557518.png](https://bookstack.soffid.com/uploads/images/gallery/2023-11/scaled-1680-/image-1701165557518.png)](https://bookstack.soffid.com/uploads/images/gallery/2023-11/image-1701165557518.png)

### Log

```
es.caib.seycon.ng.exception.InternalErrorException: Cannot retrieve password for account MV - pgarcia - Ubuntu 2 --> Connect Grant Account
	
at com.soffid.iam.service.PamSessionServiceImpl.createJumpServerSession(PamSessionServiceImpl.java:189)	
at com.soffid.iam.service.PamSessionServiceImpl.handleCreateCustomJumpServerSession(PamSessionServiceImpl.java:802)	
at com.soffid.iam.service.PamSessionServiceImpl.handleCreateJumpServerSession(PamSessionServiceImpl.java:144)	
at com.soffid.iam.addon.admin.ServiceMetricsInterceptor.invoke(ServiceMetricsInterceptor.java:36)	
at com.soffid.iam.service.ejb.PamSessionServiceBean.createJumpServerSession(PamSessionServiceBean.java:77)	... 76 more

Throws exception javax.ejb.EJBException: es.caib.seycon.ng.exception.InternalErrorException: Cannot retrieve password for account MV - pgarcia - Ubuntu 2 --> Connect Grant Account
	
at com.soffid.iam.service.ejb.PamSessionServiceBean.createJumpServerSession(PamSessionServiceBean.java:84)	... 57 more

Throws exception javax.ejb.EJBException: The bean encountered a non-application exception; nested exception is: 
	javax.ejb.EJBException: es.caib.seycon.ng.exception.InternalErrorException: Cannot retrieve password for account MV - pgarcia - Ubuntu 2 --> Connect Grant Account
	
at com.soffid.iam.web.vault.LaunchHelper.launchPamAccount(LaunchHelper.java:69)	
at com.soffid.iam.web.vault.LaunchHelper.launchAccount(LaunchHelper.java:60)	
at com.soffid.iam.web.account.VaultHandler.launch(VaultHandler.java:649)	
at com.soffid.iam.web.interp.RefInterpreter.exec(RefInterpreter.java:75)	... 48 more

Throws exception org.zkoss.zk.ui.UiException: javax.ejb.EJBException: The bean encountered a non-application exception; nested exception is: 
	javax.ejb.EJBException: es.caib.seycon.ng.exception.InternalErrorException: Cannot retrieve password for account MV - pgarcia - Ubuntu 2 --> Connect Grant Account
	
at com.soffid.iam.web.interp.RefInterpreter.exec(RefInterpreter.java:101)	
at com.soffid.addons.xacml.pep.XACMLFilter.doFilter(XACMLFilter.java:210)	
at es.caib.bpm.filters.WorkflowInterceptor.doFilter(WorkflowInterceptor.java:183)	
at com.soffid.iam.filter.TenantFilter.doFilter(TenantFilter.java:79)
```

## How to solve it

You need to set the password to this account